Nordic IT Helpdesk technician

As one of our Nordic IT Helpdesk technicians you will be the primary person acting on all incoming requests in our first line support. This will include supporting a wide range of services, devices and applications and engaging with users, answering questions, troubleshooting problems on site as well as remotely, providing basic training to end users and ensuring that the organization can work as smoothly as possible. When required you will escalate issues to other parts of the IT Operations team or to external vendors.The helpdesk work is governed by IT policies, processes and procedures and it is expected that the role will contribute continuously to the development of these. The role supports all offices where Greenpeace Nordic is present, remote workers as well as volunteers, guests and visitors. The IT Helpdesk technician is managed by the Head of IT but works under the operational task management of the Nordic IT Operations Team Lead.Our technical environment is a mixture of Windows and Mac computers and IOS and Android mobile devices. If you want to make a meaningful change in the world, Greenpeace is the place where your talents and creativity can contribute to a successful campaigning organisation and participate in creating change. You will have the opportunity to learn and grow throughout your time with Greenpeace..Greenpeace Nordic has offices in Stockholm, Helsinki, Oslo and Copenhagen and employ approximately 140 people throughout the Nordic organization.We offer you a full time position with the customary probationary period. You will be working in an exciting, international work environment in our office in Copenhagen in a team that’s distributed across the Nordic offices. We also offer a comprehensive package of employment benefits.To apply for this position, please submit your application here . Please submit your CV accompanied by a cover letter in English no later than July 31st, 2017For questions related to the recruitment contact the IT Operations Team LeadJanne Louhikari, janne.louhikari@greenpeace.org

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