IT Operations Team Lead

Greenpeace Nordic is now looking for a team leader to join our IT Operations team. If you have the right profile and burn with passion for running an IT team and working for a just cause, we want to hear from you!

Your role:

As our Nordic IT Operations Team Lead, you will be responsible for the development of the IT operations team and the performance of all IT support processes. In this role, you will support all offices where Greenpeace Nordic is present, remote workers as well as volunteers, guests and visitors and will also be a part of the Global IT community to maintain internal relationships with global Greenpeace service providers.

As the team leader, you will oversee, run and develop all IT Operations projects and related budgets, and delegate tasks and/or projects to the team members as necessary. In addition, you will also manage a training portfolio and provide and plan trainings to end users and colleagues for supported systems and services. The Team Leader role leads the management of work tasks for the IT Operations team but has no direct line management of the team members. You will be working in a daytime shift rotation and plan the support resource availability on a day to day basis.

Your responsibilities will also include:

Managing IT Operations infrastructure architecture and design
Managing procurement and related standards of IT infrastructure and services
Developing and implementing the IT Operations strategic objectives
Overseeing internal and external service level agreements
Developing and implementing our Nordic, as well as global, IT related policies and procedures
Overseeing IT Operations Work & Travel Schedule
Undertaking travel to our other Nordic offices as needed and occasionally work outside regular office hours
Other tasks as assigned by Head of IT.

Your education and experience:

Bachelor’s degree in IT and/or equivalent work experience
A minimum of five years of broad IT support and infrastructure work
Experience leading a team, preferably in an international organisation
Expert understanding of IT Support processes and IT infrastructure
Good understanding of IT information security
Good understanding of communication in an IT support role
Experience training users, preferably in a remote setting
Good understanding of procurement of hardware, software and services
Excellent organisational and leadership skills, ability to work with deadlines and delegate tasks efficiently in an international and geographically distributed team
Proficiency in the English language - proficiency in a Nordic language(s) is an advantage.

About us:

Want to join us on the right side of history? If you want to make a meaningful change in the world, Greenpeace is the place where your talents and creativity will contribute to the most successful campaigning organisation. You will not only participate in making change, you will learn, lead and grow throughout your time with us. While you save the planet, we have your back covered.

Greenpeace Nordic have offices in Stockholm, Helsinki, Oslo and Copenhagen. We employ appr. 150 people throughout the organization.

We offer you a full time, permanent employment contract with the customary probationary period. You will be working in an exciting, international work environment in either one of our offices in Oslo or Helsinki. We also offer a comprehensive package of employment benefits with an excellent work-life balance.

To apply for this position, please send your CV accompanied by a cover letter in English no later than June 12th, 2016 to Klara Losonczy at klara.losonczy@greenpeace.org.

Contacts:

For questions related to job specifications: Jan Viljanen, jan.viljanen@greenpeace.org

For questions related to the recruitment process: Klara Losonczy, klara.losonczy@greenpeace.org

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